Information We Collect
We collect only the minimum data necessary to provide our travel planning services:
- Account Information: When you register or sign in, we process your email address, nickname, avatar, identifiers supplied by Apple or Google, and sign-in status. We do NOT receive or store your Apple ID or Google Account passwords.
- Travel Planning Data: Chat messages, searches, generated roadbooks, saved travel notes, photos, and external web links you choose to provide, save, or share externally via private links.
- Location Data: Only with your explicit consent (Opt-in), we collect your precise or approximate location to provide location-based features. You can revoke this permission at any time in your device settings.
- Device & Usage Information: To ensure App stability and security, we collect non-personally identifiable information such as device model, OS version, app version, language, crash logs, and limited security-event information.
How We Use Your Data
Your data is used exclusively to:
- Authenticate you, synchronize account status, and create personalized travel itineraries (Wanderbooks).
- Maintain, improve, and troubleshoot the App's core functionalities.
- Detect abuse, fraud, unusual sign-ins, and errors that affect service stability.
- Note on Aggregated Data: We may use de-identified and aggregated operational or cost data to measure resource use. These records cannot reconstruct your private content or precise location.
- NO SALE OF PERSONAL DATA: We will NEVER sell your personal data to third parties.
AI Data Processing Disclosure
DjenGo utilizes Artificial Intelligence (AI) to generate personalized travel itineraries. We send only the minimum necessary content and context to complete your request.
- No Public Training: Your personal data and private chats/roadbooks are NOT used to train public AI models, nor are they sold to third parties.
- AI Output Disclaimer: AI-generated output may contain errors or outdated information. Please verify authoritative sources before making travel, safety, medical, visa, transport, or purchasing decisions.
Third-Party Services & Data Sharing
While we do not sell your data, we strictly share minimal necessary data with trusted third-party service providers (acting strictly as Data Processors bound by privacy contracts) to operate our App:
- Sign-in: Apple (Sign in with Apple) and Google.
- Subscriptions & Payments: Apple App Store and RevenueCat. (Apple processes full payment-card details; DjenGo does not store them).
- AI Providers: Alibaba Cloud Model Studio / Qwen, OpenAI, DeepSeek, and Volcengine / Doubao (depending on feature and region).
- Maps & Weather: Amap, Google Maps, Mapbox, HERE, and QWeather. Location is processed only when the capability is enabled.
- Search & Content: Tencent Search, Volcengine Search, Bocha, Tavily, Exa, and Pexels.
- Error Monitoring: Sentry. (Logs are sanitized; precise location and user identity are removed before sending).
- Infrastructure: Secure cloud hosting providers (e.g., AWS/Aliyun).
Data Storage & Security
Your data is stored securely on access-controlled servers with industry-standard encryption (TLS in transit and AES-256 at rest). Client and server error events are heavily sanitized. Security logs do not contain access tokens, passwords, or chat text.
User Rights & Account Deletion (GDPR & CCPA Compliance)
You have full control over your data. You may permanently delete your account directly within the DjenGo App (Navigate to Profile > Settings > Delete Account).
- Deletion Process: Upon submitting a deletion request, DjenGo revokes third-party authorizations and permanently wipes your account details, chats, roadbooks, and saved notes in one database transaction. It also purges in-process chat states (e.g., Redis). Residual backup copies expire within 30 days.
- 7-Day Cooldown: To prevent fraud, we retain a non-reversible OAuth identity fingerprint and block registration for seven days after deletion.
- IMPORTANT NOTE ON SUBSCRIPTIONS: Deleting your DjenGo account or uninstalling the App does NOT cancel your Apple auto-renewable subscriptions. You must cancel it through your Apple App Store subscription settings before deletion. Apple handles refunds under its own rules.
Children's Privacy (COPPA & GDPR-K Compliance)
Our service is not directed to children under 13 years of age (or 16 in certain EU member states). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data without verifiable parental consent, we will take immediate steps to delete it.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
DjenGo Technology Limited
Email: djenaihk@djen.top